Friday, February 3, 2012
The ADAP re-certification process; the frustration mounts! Important make sure all your contact info is up to date!
Horror stories are popping up all over as people living with HIV/AIDS (PLWHAs) are finding out the process to recertify is time consuming, frustrating, and not very ‘user friendly’. Individuals have talked about it taking hours at a time to complete the process. For those who fail to re-certify on-time they are being dropped from the program. This re-certification process is causing yet another barrier to access to care that should be a seamless process for PLWHA.
There is NO uniformity across ADAPs to this process. Individuals have been required to gather financial and health information, be denied for other programs first (Medicare/Medicaid) and provide the denial letters. Also no time frame exists as to when one must recertify. Is it 10 days, a month, or 6 weeks? Some states are sending out first notices, will there be a second and third notice? Will there be a follow up phone call too? What if recertification notices arrive while a patient is in the hospital for a lengthy stay? What if someone hasn’t updated their address and/or phone number in a long time and is incommunicado?
The frustration level over this process is really beginning to mount and will only become more frustrating to advocates, health professionals, case managers, and more importantly PLWHA as more re-certification notices start going out.
Yes, ultimately the responsibility lies on the client to remember their re-certification date, update their address, take time out of their busy schedules, gather documents, and be sure to cross the T’s and dot the I’s! Oh, and guess what? It’s time to recertify again!
As mentioned above, if patients fail to re-certify, then they will be dropped, which may mean now going onto a waitlist, and/or having a lapse in coverage with no access to medication. Those receiving ADAP should be sure that their contact information is up-to-date with their respective state health department, local health department and case managers.
Wouldn’t it be better if this process occurred every one or two years instead? Had uniformity, and was more user-friendly? Weigh in below on what is happening with regard to re-certification in your state, and with any comments or thoughts on this issue.
Written for the ADAP Advocacy Association Blog
Posted by Kevin Maloney at 8:52 PM